Shipping policy

📦 SHIPPING POLICY – OKICART

At Okicart.com, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines our shipping process, timelines, and important details to ensure a smooth delivery experience for our customers across India.

1. SHIPPING COVERAGE

Okicart currently ships products across India. We aim to serve customers in both urban and rural locations through our trusted courier partners.

However, in rare cases, certain remote or restricted areas may not be serviceable. If your location falls under such a category, we will notify you and initiate a full refund (if applicable).

2. ORDER PROCESSING TIME

  • All orders are processed within 1–2 business days after order confirmation
  • Orders placed on weekends or public holidays will be processed on the next working day
  • Once your order is processed, it is handed over to our logistics partner for shipping

Please note that high order volumes, sales, or festive seasons may cause slight delays in processing.

3. SHIPPING TIMEFRAME

  • Estimated delivery time: 3–10 business days from the date of dispatch

Delivery timelines may vary based on:

  • Delivery location (metro cities vs. remote areas)
  • Courier partner availability
  • Weather conditions, strikes, or unforeseen circumstances

While we strive to meet the estimated delivery timelines, delays may occur due to factors beyond our control.

4. SHIPPING CHARGES

  • Shipping charges (if any) will be clearly displayed at checkout before payment
  • We may offer free shipping on selected products or promotional offers
  • Any applicable shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective product)

5. ORDER TRACKING

Once your order is shipped:

  • You will receive a confirmation email or SMS with tracking details
  • You can track your shipment using the provided tracking link

If you do not receive tracking details within the expected time, please contact us at Support@okicart.com.

6. CASH ON DELIVERY (COD) SHIPPING

We offer Cash on Delivery (COD) for eligible orders.

  • COD orders may require confirmation via phone or SMS before dispatch
  • We reserve the right to cancel COD orders that are not confirmed or appear suspicious
  • Customers are requested to keep the exact amount ready at the time of delivery

Repeated order rejections may result in COD restrictions for future purchases.

7. DELIVERY ATTEMPTS

Our courier partners will typically make 2–3 delivery attempts.

  • If the customer is unavailable, the courier may reschedule delivery
  • If delivery fails after multiple attempts, the order may be returned to us

In such cases, customers may need to place a new order.

8. DELAYED OR FAILED DELIVERIES

While we aim to deliver within the promised timeframe, delays may occur due to:

  • Incorrect shipping address provided by the customer
  • Customer unavailability at the time of delivery
  • Natural disasters, strikes, or courier issues

Okicart is not liable for delays caused by external factors but will assist in resolving issues wherever possible.

9. ADDRESS ACCURACY

Customers are responsible for providing accurate and complete shipping details, including:

  • Full name
  • Correct address
  • Valid contact number

Incorrect or incomplete addresses may result in:

  • Delivery delays
  • Failed deliveries
  • Additional charges (if re-shipping is required)

10. DAMAGED OR TAMPERED PACKAGES

If you receive a package that appears damaged or tampered with:

  • Do not accept the package if possible
  • If accepted, record an unboxing video clearly showing the issue
  • Contact us within 48 hours of delivery at Support@okicart.com

We will investigate and provide a suitable resolution, such as replacement or refund.

11. PARTIAL DELIVERIES

In rare cases, your order may be shipped in multiple packages.

  • You will be notified if your order is split
  • Each shipment may have separate tracking details

There is no additional shipping cost for split deliveries unless specified.

12. INTERNATIONAL SHIPPING

Currently, Okicart does not offer international shipping. Our services are limited to customers within India.

13. UNDELIVERED / RETURNED ORDERS

Orders may be returned to us due to:

  • Incorrect address
  • Customer unavailable
  • Refusal to accept delivery

In such cases:

  • Prepaid orders: Refund will be processed after deducting shipping charges (if applicable)
  • COD orders: The order will be canceled

Repeated incidents may lead to account restrictions.

14. CUSTOMER SUPPORT

For any shipping-related queries, you can contact us:

📧 Email: Support@okicart.com

Our support team typically responds within 24–48 hours.

15. POLICY UPDATES

Okicart reserves the right to modify this Shipping Policy at any time without prior notice.

Customers are encouraged to review this page periodically for any updates.