Refund policy

📜 RETURN & REFUND POLICY – OKICART

At Okicart.com, customer satisfaction is our top priority. We strive to ensure that every product delivered meets your expectations in terms of quality, style, and value. However, if you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process, as outlined below.

1. ELIGIBILITY FOR RETURNS

We offer a 2-day return policy, which means you have 24-48 hours from the date of delivery to request a return.

To be eligible for a return, the product must meet the following conditions:

  • The item must be unused, unworn, and in its original condition
  • All original tags, labels, and packaging must be intact
  • The product must not be damaged, altered, or washed
  • The item should be returned with the original invoice/receipt

Returns that do not meet the above criteria may be rejected after inspection.

2. NON-RETURNABLE ITEMS

Certain items are not eligible for return due to hygiene, clearance, or promotional reasons. These include:

  • Used or worn fashion products
  • Products damaged due to customer misuse or mishandling
  • Items purchased during clearance or special sale (if mentioned as non-returnable)
  • Accessories or items marked as “Final Sale”

Okicart reserves the right to deny returns that do not comply with our policy guidelines.

3. RETURN REQUEST PROCESS

To initiate a return, customers must follow the steps below:

  1. Email us at Support@okicart.com within 24 hours of delivery
  2. Provide your order number, product details, and reason for return
  3. Attach clear images of the product (in case of damaged/defective items)
  4. Our support team will review your request within 24–48 hours

Once your return request is approved, we will provide instructions for the return process.

4. RETURN SHIPPING

  • In case of damaged, defective, or wrong product, Okicart will arrange a return pickup at no extra cost
  • In case of size issues or change of mind, return shipping charges may be borne by the customer (if applicable)
  • Customers must ensure proper packaging to avoid damage during transit

We recommend using a reliable courier service if self-shipping is required.

5. INSPECTION & APPROVAL

Once the returned product is received at our warehouse, it will undergo a quality inspection.

  • If the product passes inspection, the refund will be approved
  • If the product does not meet return conditions, it may be rejected and shipped back to the customer

Inspection typically takes 2–3 business days after receiving the product.

6. REFUND POLICY

Once your return is approved, the refund will be processed as follows:

  • Refunds will be issued to the original payment method only
  • Refund processing time: 5–7 business days after approval
  • It may take additional time for the bank/payment provider to reflect the amount in your account

Customers will receive a confirmation email once the refund has been initiated.

7. CASH ON DELIVERY (COD) REFUNDS

For orders placed using Cash on Delivery (COD):

  • Refunds will be processed via bank transfer or UPI
  • Customers must provide valid bank account or UPI details
  • Refund timeline remains 5–7 business days after approval

8. ORDER CANCELLATION

  • Orders can be canceled only before they are shipped
  • Once the order is shipped, cancellation is not possible
  • To request cancellation, contact us immediately at Support@okicart.com

If canceled successfully, the refund will be processed to the original payment method.

9. EXCHANGES

Currently, Okicart does not offer direct product exchanges.

If you wish to replace an item (for example, due to size issues), you may:

  1. Return the original product (if eligible)
  2. Place a new order for the desired item

10. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

You must provide:

  • Clear images or videos showing the issue
  • Order details

After verification, we will offer:

  • Free replacement (if available), or
  • Full refund

11. LATE OR MISSING REFUNDS

If you haven’t received your refund within the expected timeframe:

  • Check your bank account again
  • Contact your bank or payment provider (processing delays may occur)
  • If the issue persists, contact us at Support@okicart.com

12. CUSTOMER RESPONSIBILITY

Customers are responsible for:

  • Providing accurate shipping details
  • Ensuring availability at the time of delivery
  • Following proper return procedures

Failure to comply may result in delays or rejection of returns/refunds.

13. POLICY UPDATES

Okicart reserves the right to modify this Return & Refund Policy at any time without prior notice. Customers are advised to review this page periodically for updates.

14. CONTACT INFORMATION

For any questions regarding returns or refunds, please contact us:

📧 Email: Support@okicart.com